Dear Dennis...
EN-Genius Network's Dennis Feucht answers your design
queries in his new Circuit Design Clinic!
December, 2007
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EN-Genius Network presents a new, interactive
analog design service to readers! Send us your design questions (with
relevant data; schematics in JPEG or GIF, please) for some free
engineering advice from EN-Genius Network's circuit
consultant, Dennis Feucht, on how you might solve a design problem or
improve circuit performance. Submissions may be edited for clarity or
brevity, and submitters and their email addresses will remain anonymous
(unless otherwise indicated). Please send your questions to Dennis here.
December 2007 - Support for Consumer Electronics
by Dennis L Feucht
Q: As electronics equipment and consumer electronics are manufactured globally, its maintenance or repair is becoming more difficult. Some suppliers want to control repair either through authorized dealers or by shipping the product back to their factory. This is not feasible when shipping costs are a significant fraction of the product price or when board-level replacement is done by dealers at exorbitant after-sales replacement prices. What are some possible strategies for handling this problem?
A: One of the degenerating aspects of product support occurs near the end of development: after-sales technical support. As global economics impacts the electronics industry, one undesirable trend is the destruction of the total ownership concept of products. An example or two are given from recent experience along with suggestions on what can be done to deal with problem suppliers or their products once you own them.
...download complete article here (38 KB PDF)
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